Support Administrator

Aspire provides practical help to those who have been paralysed by spinal cord injury. Our Housing advice service provides advice and support to resolve housing related issues and ensure our clients have somewhere appropriate to live.

We are looking for someone to join our Housing Advice team as a Support Administrator. The Support Administrator will be the first point of contact for clients and referrals. This is an entry level position for someone extremely organised who has excellent communication skills and a desire to learn. Previous experience in a similar support role is desirable but not essential. More important is your common sense approach, ability to communicate clearly with clients and keep accurate records of communication. This role offers a fantastic opportunity to develop your knowledge and skills in Charity, support, disability and housing.

If you are interested in applying for this role then please apply via the link with a copy of your CV and a cover letter detailing how you meet each of the criteria listed in the job specification.

 

Key tasks

To support the operation of the Housing Advice Service

Maintain regular contact with clients whose cases are pending further information or response from external agencies.

Chase external agencies for responses.

Keep accurate records of all communications.

Work with the Housing Advice Manager to ensure all clients receive timely support.

Ensure data protection is adhered to at all times.

To monitor and evaluate incoming referrals

Monitor the Housing Advice enquiry line providing initial support and advice.

Implement case files for new referrals and add to relevant database/spreadsheets.

Refer cases to Housing Advisor for further support.

Refer to other services where necessary.

Manage follow-up calls and impact reviews with previous clients.

Conduct follow-up reviews with previous clients to establish any further support need.

Re-refer / close cases where necessary. 

Refer to other Aspire services or external agencies where necessary.

Ensure all data /case notes are updated and manage relevant spreadsheets.

Conduct impact reviews, identify key trends.

Produce analytical reports when required.

To produce case studies and case histories

Identify those service users who have interesting stories.

Carry out interviews and write up stories.

To work with the Aspire Services Team

Undertake any other reasonable tasks and job functions to support the Housing Team when required.

Undertake any other reasonable tasks as requested by the Director of Services or CEO.

 

Person Specification

Essential

Excellent communication skills

Excellent administrative skills

Experience managing conflicting deadlines

Proven IT skills (Outlook, Excel.)

Desire to learn

Desirable

Previous experience in a Support Role

Knowledge of Housing sector

Knowledge of Spinal Cord Injury

Knowledge of charity service delivery